By booking with Facemates, you are agreeing to the following terms and conditions:

BOOKING FEE , CANCELLATION

• No booking will be made unless a booking fee has been received. This is non-refundable and non-transferable to another date.

• Remaining payment should be cleared 24 hours before your party at the very latest 

• Complete cancellation within 4 weeks of the event, the customer will be liable to pay 50% of the total fee

• Complete Cancellation within 2 weeks of the event will be liable to pay 100% of the fee

• Should the event need to be cancelled or postponed due to circumstances that fall under Force Majeure (ie. global pandemic), the customer will be offered a credit note to enable them to carry the booking fee forward to a time when the event can be rescheduled. If it becomes evident that rescheduling is not an option, then the customer will be entitled to request a partial refund of their “non refundable booking fee”. The refund will be issued minus a £30 administration fee.

HIRE ITEMS

• Hire items should be returned with no missing parts, scratches, stains, or breakages

• All artificial flowers & stands must also be returned, if not then we cannot return your deposit

HEALTH & SAFETY

• If the event is outdoors shelter will need to be provided for us on the day, either in the form of a set up gazebo or space in a shared marquee etc. If we experience severe weather i.e. heavy rain or strong winds, the artist will discuss with the organiser the potential of relocating to a sheltered area or other options to enable the activity to continue. 

• We cannot work in or near to smoking areas, barbeques, speaker systems or any other area deemed unsafe

• If you need us to provide table, chairs please let us know in advance

•  To ensure we can keep our hygiene practice maintained, we have a strict policy that no one, other than the artist touch the paints, brushes and other products being used. Please ensure children are supervised at all times.

•  For safety and insurance reasons we are unable to paint anyone under the age of 3. This is in line with the manufacturers recommendation. 

• Please note, that all cosmetic products, on rare occasions can cause skin reactions. Therefore we highly recommend that people with skin allergies or sensitive skin should either, not participate or have a patch test at the beginning of the event. The decision to take part is at the individuals and/or responsible adults discretion. The paints and products used are all professional cosmetic grade and therefore have been tested and meet EU & FDA requirements. However people with allergies should take caution as with anything they may apply to their skin. We cannot be held responsible for skin reactions.

•  Artists are booked on the basis of providing an entertainment activity only. Artists are NEVER to be asked to “look after”, “keep an eye on” or supervise any children at any time. All children remain the responsibility of the parent, guardian or event host.

• We do not paint anyone who presents as unwilling to take part. This includes sleeping or crying children. Children must be able to sit still unaided by the parent/carer.

• In the interest of everyone's health and safety, we will not be able to paint anyone who appears ill, suffering from cold sores, broken skin or any contagious condition due to contamination of paints and products. We hold the right to refuse painting anyone whom we feel may put themselves, others or our equipment at risk by cross contamination.

•  We reserve the right to cease painting if the conduct of anyone in attendance acts in a way that the face painter feel inappropriate or causes harm or may cause harm to the people taking part, the artist or the artist’s equipment.

• For private parties and events, it is the responsibility of the organiser to obtain permission from parent/carers for all children expected to take part.

• We are unable to take responsibility for the welfare or safety of any person waiting in line or saving places for anyone. Please ensure children are supervised at all times.

•  We request that anyone wishing to have their face painted should be ready to take part with a clean dry face. Children with dried food, drool, runny noses can not be painted until their face has been cleaned and dried by their accompanying adult.

• Please ensure adequate lighting and that the artist is positioned at the furthest possible distance from any sound systems and/or physical activity i.e. children running/playing, ball games etc where the artist maybe accidentally knocked.